Terms of Use
Our personal data protection policy helps establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To honor your trust, Environnementchat primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency towards you, and to guarantee a secure use of our website https://environnementchat.com in all its available versions and related applications (hereinafter the "Environnementchat Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. This way, we ensure the security, confidentiality, and non-alteration of your privacy and your data across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Environnementchat site.
To these ends, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned Environnementchat commits, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law concerning personal data protection, by providing you with information regarding the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also provided, as well as the data retention period (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Environnementchat, if you have placed an order on the site https://environnementchat.com, a customer of Environnementchat if you have created a customer account but have not ordered products or services, or if you have browsed the site https://environnementchat.com as a visitor without having created a customer account or placed an order.
- WHO ARE WE?
Environnementchat is an LTD , registered under number 020200128787254, represented by Chantal Guillemette, as CEO and whose registered office is at Environnementchat
Environnementchat publishes the Site https://environnementchat.com and, as such, implements various processing of your Data as data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the website https://environnementchat.com using cookies, if you create a customer account on the website https://environnementchat.com , if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on the website https://environnementchat.com , as well as to offer you a more personalized experience. This allows us to process your orders optimally, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Site https://environnementchat.com
To allow you to browse the site https://environnementchat.com , we process your data with your consent as the legal basis for this.
3.3. Processing of your orders
To handle and process your orders, we use your data.
Our use of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our marketing and commercial prospecting actions for the website https://environnementchat.com , as well as for the management, deliveries, and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for processing this data.
Environnementchat's legal obligation is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders eligible for installment payments and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility criteria and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To share your reviews with our customers and visitors and to allow you to leave your review on the website https://environnementchat.com we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and combat fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The implementation of this contract between the two parties as well as the legitimate interest of Environnementchat, as data controller, are the legal bases for this processing.
3.7. Environnementchat advertising management operations
Environnementchat 's advertising management operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files for the body in charge of managing opposition to telephone solicitation, solicitations, the setting up of our contests and lotteries or any other promotional operation excluding online gambling.
The legal bases for the aforementioned points are user consent or the legitimate interest of Environnementchat.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of https://environnementchat.com
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or even the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
The advertising agency of https://environnementchat.com is managed, thanks to your data, by agency clients and advertisers.
- DATA RETENTION
The data collected by https://environnementchat.com is retained only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by https://environnementchat.com for a certain period.
In current archives for prospects, for 3 years from the last contact with the client (they are therefore accessible by Environnementchat's services. We do not carry out intermediate archiving of this data (for data of administrative interest for certain services, such as litigation, retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the client's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to clients.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You are entitled to request access, modification, and rectification of your Data.
6.2. You are entitled to request the restriction of the processing of your Data.
Important clarification: to do this, you must contest the accuracy of your personal data for the time necessary to allow us to verify their compliance. Or, if you believe that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, if you decide to exercise your right to object for the time necessary for verification to determine whether our legitimate grounds prevail over yours.
6.3. You are entitled to request the deletion of your Data.
If you request the deletion of your personal data, Environnementchat will still be able to store them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You are entitled to exercise your right to object to processing used for commercial prospecting purposes.
In the case of email prospecting, you are entitled to request the modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by directly navigating to the contact page of the website https://environnementchat.com
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007 via SMS, or by navigating to the contact page of the website https://environnementchat.com
6.5. You are entitled to transmit post-mortem prerogatives concerning the storage, deletion, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may communicate with Environnementchat to access the uses of this data and allow for "organization and settlement of the deceased's estate" and/or close the account on the site and/or request the cessation of personal data processing.
You may also request that your data not be communicated to a third party in the event of death.
6.6. You are entitled to claim your right to portability.
6.7. You are entitled to withdraw your consent regarding the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, it will not affect the legality of uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your e-mail, name, first name, copy of your identity document and postal address) to Environnementchat's data protection delegation by e-mail to contact@environnementchat.com and/or by post to Environnementchat, 268 des Intendants, Lévis (G6W7R1)
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse a website such as the Environnementchat site, it may, depending on your choice, place a text file on your device (computer, phone, or tablet) via your browser.
This text file is called a COOKIE. This cookie then allows the website, such as https://environnementchat.com , during the prescribed validity or registration period of the cookie, to identify your device used when you visit again.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on https://environnementchat.com ?
Different types of cookies can be classified into categories. Some are issued directly by Environnementchat and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by https://environnementchat.com and its service providers
There are several categories of cookies that may be present on your device when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary, for example, to place an order.
If they were not present, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow https://environnementchat.com to monitor its activity.
They can be placed on your device by https://environnementchat.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, but they will facilitate your searches, optimize your experience with us, and allow us to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces of our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements to you.
To do this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your current desires and interests, through your recent browsing history on other sites.
This helps avoid presenting you with advertising content that is not of interest to you. At the same time, Environnementchat prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by https://environnementchat.com or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them when browsing the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your social network. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser...).
They can, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, count the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and establish their statistics. They can also know that your emitter is the one who previously visited another site containing one of their advertisements, and therefore target and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not cookies on your emitter.
However, if you choose to accept the recording of these cookies on your emitter, then, when you visit sites or content with cookies present, these will be automatically recorded on your emitter.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential recording, or refuse this cookie recording on your emitter each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your emitter or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or access the cookies that are used for their functioning.
7.3.1. How to choose your options according to your browser?
You have different possible options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not made an assessment of the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses of the European Commission).
The data protection delegate can, if you request it, give you more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in accordance with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and carry out the automation of customer identification and "payment in 4 installments". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention, although the decisions are automated, you will then be able to give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022