Shipping & Returns Policy

FREE SHIPPING:

All orders placed on our website benefit from free shipping to the United States, with no minimum purchase required.

Our orders are shipped from our warehouse located in the United States.

PROCESSING TIME:

- Orders are processed within 1 to 2 business days after payment is received.

DELIVERY TIME:

- Once your order is processed, please allow 5 to 7 business days for delivery.

ORDER TRACKING:

A tracking number will be sent to you by email as soon as your order is shipped, allowing you to track your package in real time.

MISSING OR UNDELIVERED ITEM:

If your order or part of it has not been delivered within the expected timeframe, please wait an additional 24 to 48 hours. After that period, contact us at: contact@environnementchat.com.
Our team is committed to responding within 24 hours.

CANCELLATION POLICY:

Most orders are processed within 12 hours. If you wish to cancel your order, please contact us as soon as possible at contact@environnementchat.com.
No cancellation can be accepted if the order has already been processed and/or shipped.

ADDRESS ERROR:

It is your responsibility to verify the accuracy of your shipping address. Please contact us promptly in case of an error. We cannot be held responsible for undelivered orders due to an incorrect or incomplete address.

RETURNS & EXCHANGES:

We accept returns for any reason within 30 days of receiving your order.
To initiate a return, contact us at contact@environnementchat.com and our team will guide you through the process.