Refund Policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
1. Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you want.
2. Refund details and vouchers
By default, the refund method is store credit.
If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form, and a 15% inspection, warehouse, and processing fee will apply. The refund will be visible in your account within 7 to 10 business days of receiving your request.
Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur these restocking fees. Fees will be applied to the original order, and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3. Replacement of an incorrect or defective item
We are truly sorry! Please email us at contact@environnementchat.com with the following details:
- Your order number
- Description of the problem (e.g., incorrect / defective item)
- A photo or video
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How to return an item?
- Each return request must be accompanied by a return form.
- Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide you by email.
- For any questions or concerns, please email us at contact@environnementchat.com
Late or missing refunds:
- Check your bank account
- Contact your banking institution
- Processing time generally takes 3 to 5 business days
If you've done all of this and still haven't received your refund, please contact us at contact@environnementchat.com
Shipping:
The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will match the amount you paid. If you notified us that you want a refund, you will receive exactly what you paid for the product minus the restocking fees.
If you wish for an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are shipping items over 50€ in value, we strongly suggest returning the product with a tracking number.